Posit, Qlik and Alteryx Support Specialist
APG
Opdrachtomschrijving
Functieomschrijving
Within BAIS, the team supports operational self-service analytics and data science platforms, including Posit, Qlik and Alteryx. The team is also developing new AI capabilities. Additional temporary operational capacity is required to protect service continuity, reduce single-person dependencies and create room for transformation work.
As Posit, Qlik and Alteryx Support Specialist, you provide hands-on operational support and take ownership of an agreed share of recurring platform work. You analyze and resolve incidents and requests, support maintenance and controlled changes, improve documentation and spread operational knowledge across the team. The role starts with a structured service discovery and work-transfer period.
Dit ga je doen:
- Receive, analyze, resolve and document assigned incidents, service requests and user questions.
- Perform agreed administration, maintenance, access, configuration and operational changes.
- Monitor service health and follow up on alerts, failed processes and recurring issues.
- Support releases, upgrades, patches, planned maintenance and migrations when prioritized.
- Coordinate issue resolution with infrastructure teams, identity and access teams, suppliers and application owners.
- Support license, capacity and usage administration where assigned.
- Maintain accurate ServiceNow tickets, change records, runbooks and troubleshooting guidance.
- Map services, recurring activities, dependencies, stakeholders, risks and documentation gaps during onboarding.
- Take over an agreed portion of the operational workload and maintain a clear overview of open work.
- Identify opportunities for monitoring, automation, standardization and reduction of single-person dependencies.
- Share knowledge with BAIS colleagues and ensure operational work is reproducible.
Operational priority order
- Security or compliance issues.
- Production availability and significant user impact.
- Incidents and failed scheduled processes.
- Time-critical access and service requests.
- Planned maintenance and controlled changes.
- Recurring-problem analysis, documentation and automation.
Dit breng je mee:
We are looking for an experienced professional who combines specialist expertise with ownership, collaboration and clear communication.
Ability to work independently and escalate appropriately.
What success looks like
- An agreed share of Posit, Qlik and Alteryx work has been transferred.
- Service continuity is maintained and operational work is handled within agreed expectations.
- Recurring issues and standard resolutions are documented and reduced where feasible.
- Existing employees regain capacity for transformation and specialist activities.
- Service knowledge is distributed, current and available in APG-approved locations.
De kandidaat wordt tijdens de inwerkperiode volledig op kantoor verwacht. Daarna wordt de kandidaat 2x per week op kantoor in Amsterdam verwacht. Incidenteel zal de deskundige naar Heerlen reizen.
Deskundige moet de werkzaamheden duidelijk kunnen overdragen en uitleggen aan het team.
De eisen
- 1Hands-on administration or support experience with at least two of Posit, Qlik and Alteryx, plus the ability to become operationally effective across all three.
- 2Experience supporting analytics platforms in enterprise environments.
- 3Experience with incident, problem, change and service-request handling.
- 4Linux administration experience where relevant to Posit services.
- 5Ability to diagnose application, access, platform, configuration and integration issues.
- 6Ability to create and maintain clear operational documentation and runbooks.
- 7Experience working under security, access-management and change-control requirements.
- 8Sufficient command of English; Dutch is an advantage. Achtergrondcontrole vereist: Ja.
De wensen
- 1Posit Workbench, Posit Connect or Posit Package Manager experience.
- 2Qlik Sense administration or platform-support experience.
- 3Alteryx Server administration or support experience.
- 4Experience with platform migrations or product transitions.
- 5PowerShell, shell scripting or another automation language.
- 6Experience with Azure, identity and access management, certificates, service accounts and enterprise networking.
- 7ITIL Foundation or demonstrable IT service-management experience.
- 8Experience in financial services or another regulated environment.
- 9Dutch is an advantage.
Hoe werkt het?
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